phcash Privacy Policy – How We Collect and Protect Your Personal Data

When you create an account with phcash, we collect the personal details you provide during registration, including your full name, date of birth, email address, mobile number, and preferred payment method. We also collect information generated through your use of the platform, such as login timestamps, device type, IP address, browser type, and session activity. Payment-related data — including transaction amounts, payment channel references, and deposit or withdrawal history — is recorded to maintain accurate account records and comply with financial regulations. If you contact our support team, we retain the content of those communications to help resolve your query and improve our service. We may also collect information about your gameplay activity, including game selections, bet amounts, and session duration, for the purposes of account management, responsible gaming monitoring, and platform improvement. All data collection is limited to what is necessary for the purposes described in this policy, and we do not collect sensitive personal information such as government ID numbers unless required for identity verification under applicable Philippine regulations.

The personal data we collect is used primarily to operate and maintain your phcash account, process deposits and withdrawals, and deliver the gaming services you have requested. We use your contact details to send you important account notifications, such as transaction confirmations, security alerts, and updates to our Terms and Conditions or this Privacy Policy. Your gameplay and session data helps us monitor for responsible gaming concerns, detect unusual account activity, and ensure the integrity of our platform. We may use aggregated, anonymised data for internal analytics and product development — this data cannot be used to identify you individually. We do not use your personal information to serve third-party advertising, and we do not sell, rent, or trade your data to external marketing companies. Where you have opted in to receive promotional communications, we may contact you about relevant offers available on the Promotion page; you can opt out of these at any time by contacting [email protected].

phcash does not sell your personal information to any third party under any circumstances. We may share limited data with trusted service providers who assist us in operating the platform, including payment processors, identity verification services, and technical infrastructure providers — all of whom are contractually required to handle your data securely and only for the specific purpose for which it was shared. We may also disclose your information to regulatory authorities, law enforcement agencies, or other government bodies in the Philippines where we are legally required to do so, or where disclosure is necessary to prevent fraud, protect the safety of users, or enforce our Terms and Conditions. In the event that phcash undergoes a business restructuring, merger, or acquisition, your data may be transferred to the successor entity, subject to the same privacy protections described in this policy. We will notify you of any such change through the platform or by email. Outside of these specific circumstances, your personal data remains strictly within the phcash platform and its authorised service partners.

We take the security of your personal information seriously and implement a range of technical and organisational measures to protect it from unauthorised access, loss, or misuse. All data transmitted between your device and our platform is encrypted using industry-standard protocols, and sensitive account information is stored in secured, access-controlled environments. Our systems are regularly reviewed and updated to address emerging security risks, and access to personal data within our organisation is restricted to staff who require it to perform their job functions. We strongly encourage you to use a strong, unique password for your phcash account and to enable any additional security features available in your account settings. While we take every reasonable precaution, no online platform can guarantee absolute security; if you suspect that your account has been compromised, please contact [email protected] immediately so we can take prompt action. You are also responsible for keeping your login credentials confidential and not sharing them with any third party.

We retain your personal data for as long as your account remains active and for a reasonable period thereafter, in accordance with our legal and regulatory obligations under Philippine law. Transaction records and account history are typically retained for a minimum of five years following account closure to satisfy financial record-keeping requirements. If you request that your account be closed, we will deactivate it promptly; however, certain data may be retained in archived form where required by law or where legitimate business interests apply, such as the resolution of outstanding disputes. Data that is no longer required for any lawful purpose is securely deleted or anonymised. If you would like to know more about the specific retention periods that apply to your data, you are welcome to contact us at [email protected] and we will respond within a reasonable timeframe.

As a user of phcash, you have the right to request access to the personal data we hold about you, and to ask us to correct any information that is inaccurate or incomplete. You may also request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any overriding legal obligations we may have to retain it. If you believe that our processing of your data is unlawful or that your privacy rights have been violated, you have the right to raise a complaint with the relevant data protection authority in the Philippines. To exercise any of these rights, please contact our support team at [email protected] with your registered account details and a clear description of your request. We aim to respond to all data rights requests within 30 days. Please note that verifying your identity before processing any request is a necessary step to protect the security of your account and data.

phcash reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes, we will notify registered users through the platform or by email to the address associated with their account. The date of the most recent revision will always be noted at the bottom of this page, so you can easily check whether the policy has been updated since your last visit. Continued use of the phcash platform after any update constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed about how we are protecting your information. If you have any concerns about a change to this policy, please contact [email protected] before continuing to use the platform.